PRIMARY RESPONSIBILITIES:
• Identify target countries for international market
• Overlook admission team (Proactive Sales-Education & Incubator/ Program Counselor/Coordinator) on recruitment activities & school/company visits
• Engaging in the recruiting process by planning, coordinating, and overseeing promotional events, campus tours, student interviews, and other admissions activities.
• Working closely with marketing manager for strategic planning on recruiting activities and support of marketing materials & collaterals
• Working closely with Chef Instructor & Program Director to create dynamic & WOW recruiting events and trial classes
• Establishes admissions operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
• Establish, examine, alter, and explain admissions guidelines, processes, and requirements.
• Assisting in the admissions’ decision-making process as student applications are evaluated and accepted or denied.
• Providing prospective students regarding admissions requirements and process, promotion and enrollment issues, or other procedures.
• Communicating changes, statistics, and other information to the school Director, registrar, and department heads.
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• Manage Sales CRM and make sure all necessary client’s information is being updated on regular basis
• Generate data analysis and conversion report on weekly basis
• Directing and coaching admissions staff members.
JOB REQUIREMENT
• Bachelor Degree in any field with minimum experience of 2-3 years
• English Proficiency
• Extensive experience in education admissions department
• Understanding of statistics, admissions requirements and procedures, school funding, and financial aid application processes.
• Experience with specific schools may be a major plus.
• Ability to analyze and interpret information.
• Strong interpersonal, presentation, networking, and verbal and written communication skills.
• Proficiency with computers.
• Sales CRM literacy such as Salesforce, HubSpot, Marketo & etc.
• Sales and marketing skills are proved beneficial.
Primary responsibilities:
- Compiles annual staffing guide, salary scale & organization chart
- Develops and implement HR strategies and initiatives aligned with TFSB’s overall business strategy
- Actively participates in budget or forecast preparation as required by management
- Compiles annual staffing guide, salary scale & organization chart
- Ensures that recruitment process is handled efficiently and be responsible for the interviews of all personnel from entry level to Department Heads and above
- Makes sure that all new appointment is according to the approved staffing guide. This includes all promotions and transfers. Monitors that the salary offered to all existing and new staff is appropriate to the job description and scope of duties
- Ensures proper employment system is in place including job advertisements, candidate selection, interviews, recruitment selection reports, etc
- Makes sure that all employment contracts are prepared and signed for accurate records. Keeps all staff records up to date
- Ensures that the HR monthly report and other reports are produced on time for management attention
- Ensures that the personnel filing system is accessible at all times and kept accurate. Makes sure that the system is periodically upgraded to meet statuary regulations and for auditing purposes
- Ensures the efficient coordination between HR and Payroll Master is established and maintained to allow staff salary to be paid accurately and on time
- Processes annual salary increase and minimum wage adjustment in accordance with TFSB regulations and in consultation with relevant executives
- Ensures that new staff performance appraisals are conducted during probation and that yearly staff appraisals are maintained up to date
- Ensures that annual staff retirement is monitored and updated as required
- Ensures that proper disciplinary actions are taken so that the School doesn’t take unnecessary risks on labor dispute
- Provides consultation to all levels as required and get involved in staff investigation when necessary.
- Maintains staff recognition program
- Receives staff grievance, deals with the issues presented and provides mutually accepted solutions to all parties.
- Be responsible for all staff welfare and staff activities i.e. staff canteen, locker rooms, safety shoes, all monetary assistance, annual physical checkup, staff birthday party, sports day, Town Hall, Staff Dialogue etc
- Drive and monitor Company talents with staff personal IDP
- Work on succession planning to identify future leaders for the School
Government RELATED ISSUES
- Provides support to the Liaison Personnel to allow efficient carriage of its duties
- Assist with school inspection to maintain its mandatory licenses
TRAINING
- Ensures the production of annual training plan
- Maintains good relationship with TFSB Executives and ExCom members’ to allow full use of the resources. Provides advice to the participants for every training courses
- Monitors and controls that the training expenses are in line with the approved budget and TFSB obtains the most benefits from the organized training
- Monitors and helps overseas students with their visa requirements as necessary
- Supports annual fire drill, team building activities and all other training courses as per the approved training plan
JOB REQUIREMENT
- Minimum education of Bachelor degree in Human Resources Management or in relevant discipline
- Comprehensive HR. experience at least 10 years with a minimum of 5 years in managerial level. Preferably in a hospitality business
- Strong knowledge in the principles and practices of all HR. functions. Ability and experience to lead a large workforce
- Have Excellent English communication skills both in written and spoken form
- Computer literate
- Possesses a professional disposition with excellent communication and interpersonal skills
Primary responsibilities:
• Assist in annual budget preparation and expense management activities.
• Ensure that staffs follow standard operating procedures for operational efficiency.
• Establish and enforce standards for food and beverage quality
• Plan menu selection, set-up, and service sequence for all incubator outlets.
• Review Menu item sales performance with all tenants under share profit or GP model in coordination with the Director of Operations. Propose and recommend changes as necessary.
• Coordinate registration and coordination with online ordering platforms for the Test Kitchen.
• Assist in hiring, training, and disciplining employees to achieve departmental objectives.
• Finalize and organize tenant handbook in coordination with Production Manager and Steward Manager.
• Implement marketing strategies to increase sales and profitability.
• Prepare, propose, and execute promotion plan calendar after review with Director of Operations.
• To be proactive during service peak times maintaining a highly visible profile in Test Kitchen.
• Develop team members mindset for achieving revenue and cover targets. Reviewing daily revenue and setting-up clear objectives.
• Provide outstanding customer services and ensure customer satisfaction.
• Ensure that facility is maintained, clean, safe, and organized.
• Assist in inventory management and cost control activities while maintaining high quality.
• To monitor guest feedback in relation to service, products and promotions and reviews in accordance with the Director of Operations.
• To review and control the weekly payroll and overtime sheets and monitor according to budget.
• Set in place development plan and projects for supervisors and HIPO Test Kitchen team members.
• To have strong analytical skills -understand key business indicators and competitive trends and develop approaches to tackle these challenges.
• To keep informed of competitive trends, new products, and legislation.
• Conduct structured team meetings to discuss about ongoing issues and recommendations.
• Organize and oversee all training activities for the department.
• Assists Operations Director in analyzing menus and products of competitive restaurants & retail.
• Inspect the physical condition of furniture and decorations, coordinate with Engineering team any defect for rectification.
• Checks the tidiness & cleanliness of staff, ensures grooming standard is implemented (implementation of daily checklists).
• Conducts daily briefing and de-briefing for a function assigned.
• Follows control procedures in food and beverage cost and cashiering.
• Controls the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
• Coach and counsel Supervisor, captains, barista, and waiters effectively.
• Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.
JOB REQUIREMENT
• At least vocational diploma or equivalent
• Experience in Food and Beverage preparation or customer service preferred
• Ability to walk bend and stand for extended periods
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills
• Willingness to work as part of a high-energy, efficient team in a fast-pace environment
